• Centralized or Distributed Automatic Call Distribution (ACD)
• Interactive Voice Response
• Skills-based Interaction Routing
• Voice Mail
• Consolidated Real-time and Historical Reporting
• Digital Call Recording and Storage
• Email Routing
• Computer Telephony Integration (CTI)

There is no hardware or software to install. Agents simply log on to the CVCC Web Page, and begin taking calls. Supervisors log on the same way and manage from tens to thousands of agents across the globe, all as one virtual agent pool.

• Unify your interactive voice response environment worldwide
• Enable remote agents
• Integrate multiple contact centers
• Provide contingency planning for disasters
• Manage outsourced contact center partners the same way you manage your own agents

With CVCC®, the Opportunities are Virtually Endless!